Privacy statement

DS COVERS collects and processes Personal Data for the following purposes:

1. Fulfilling orders for products/services from the webshop;
2. Sending offers, news and promotions via e-mail and post;
3. Analyzes for process improvement, development of products and services and market research;
4. To support communication and campaigns via social media;
5. Handling complaints and requests for information.

1. Fulfilling orders for products/services from the webshop
DS COVERS records Personal Data when you visit the DS COVERS website.

If you are under 16 years old and you want to order or request products or services, you must have permission from your parent(s) or guardian(s).

2. Sending offers, news and promotions via e-mail and post
If you have given permission for this, your e-mail address will be used to send newsletters with current offers, specific promotions and information about, for example, (new) products and services. DS COVERS can also send you offers, specific promotions and information about (new) products and services by post. ) send products and services. You can unsubscribe from this via DS COVERS customer service, see at the top of this Privacy Statement or via the unsubscribe option included in the mail item.

3. Analyzes for process improvement, development of products and services and market research
DS COVERS strives to deliver its products, websites and services of the highest quality and to tailor the product range and services as best as possible to the wishes and needs of our customers and visitors. For this it is necessary that DS COVERS conducts statistical research so that it can make adjustments where necessary. DS COVERS may use customer data for this statistical research. Research results are always reported on an aggregated basis and cannot in any way be traced back to individual customers.

By analyzing your behavior on our marketing communications and websites, we can better tailor our website and offers to your personal preferences. This involves profiling: this is any form of automated data processing in which we analyze certain personal aspects of you to predict, among other things, your personal preferences, interests and behavior. We use cookie data and account data for this purpose (and, with your permission, data from other parties). Think of:
• Recently purchased items
• Pages viewed on our websites
• Order of articles on article overview pages
• Discount codes for your birthday
• Ads with articles you have previously viewed
We analyze how effective our campaigns are based on your behavior. For this we look at your (re)action.

This processing of Personal Data for this purpose is necessary to pursue legitimate interests in order to serve you in the best possible way and to provide you with the best customer experience.

4. To support communication and campaigns via social media
DS COVERS likes to discuss with customers and visitors to the website and/or events via the web and (own) social media channels. The goal is to provide useful and relevant information and/or answer questions. DS COVERS actively monitors the internet and social media channels, such as Facebook, Instagram, Twitter and blogs. DS COVERS follows discussions on these channels, participates in them and answers individual, relevant questions. DS COVERS expressly reserves the right not to respond to every question or comment. No rights can therefore be derived from whether or not to respond substantively.

DS COVERS also uses access to social media provided by visitors or customers, such as Instagram/Facebook, which gives DS COVERS access to (part of) your data on those social media. In order to show you personalized advertisements when you visit social media (such as Facebook), search engines (such as Google) or other websites and apps, we may match your email address or other identifying information with data from those social media or search engines. This always happens in hashed form. On the website 'Google Privacy and Terms' you will find detailed information about how Google handles your Personal data obtained via dscovers.nl.

When you interact with us via our social media pages (for example when you post comments or follow us by clicking the "Like" button) we may see Personal Data about you. This Privacy Statement then applies to the personal data that DS COVERS processes. If you choose to share the DS COVERS Website or other DS COVERS (online) services via social media, your Personal Data (such as your name and the fact that you are interested in our products and services) may also become visible to all visitors to your personal social media pages. The terms and conditions, privacy policy and cookie statement of the relevant social media websites apply to the use of such social media websites.

The processing of Personal Data that takes place when we follow the internet and social media channels, when you communicate with us via those channels, is necessary to promote legitimate interests in order to provide you with the best possible service and the behavior and possible preferences. of DS COVERS customers in general. We match your Personal Data with data from social media or search engines based on your consent.

5. Handling complaints and requests for information
If you contact DS COVERS customer service because you have questions or complaints about the services of DS COVERS, we will store your contact details and your question or complaint. DS COVERS may ask you to provide more Personal Data if we consider this necessary to answer the question or handle the complaint. The Personal Data provided is used to handle the question or complaint.

The processing of Personal Data for this purpose may occur because you have purchased products or services from DS COVERS or are planning to do so. The data processing is then necessary for the execution of the agreement that you have concluded or wish to conclude with us. In addition, these data processing operations may be necessary to pursue legitimate interests in order to serve you in the best possible way and to give you the best DS COVERS experience.

You can at any time request DS COVERS more information about or access to the Personal Data that DS COVERS collects and uses from you. In addition, you can request to provide your Personal Data in a common file format. You can also request to have your Personal Data corrected, supplemented, deleted or to limit the use of your Personal Data and you can object to the (further) processing of your Personal Data. You can always object to the processing of your personal data by DS COVERS. If you want DS COVERS to no longer use your data for direct marketing, you can indicate this to customer service.

You can send your request to DS COVERS Customer Service. DS COVERS will then ask you to submit a copy of proof of identity. In principle, DS COVERS will respond to your request in writing within one (1) month via the e-mail address provided. If your request is complex, this period may be extended by a further two (2) months. We will let you know within one (1) month of receiving your request.

If the processing of the Personal Data is based on your consent, you have the right to withdraw that consent at any time. After you have withdrawn your consent, DS COVERS will ensure that it ceases processing the Personal Data for that purpose. The withdrawal of your consent has no retroactive effect. Withdrawing your consent will therefore not affect any actions you have already taken.

If you believe the processing of Personal Data violates the law, you can contact DS COVERS Customer Service. You also have the right to file a complaint with the Data Protection Authority.

For the sake of completeness, we once again show the details of DS COVERS Customer Service below.

DS COVERS B.V.
Department customer service
Oude Apeldoornseweg 37 E1
7333 NR Apeldoorn, NL
or via dscovers.com/contact

DS COVERS engages third parties to provide its services. Personal data is only made available to third parties when this data is necessary for the third party to perform the relevant services.

These may be third parties that DS COVERS engages, for example, for the execution of payments (payment service providers), marketing activities (such as printing companies, e-mail, postal processors, social media and search engines), fulfillment activities (such as storage, pick & pack service providers) for IT activities (IT service providers) and for its customer service. To the extent that these third parties process Personal Data in the performance of the relevant services, they do so in the capacity of processor for DS COVERS and DS COVERS has taken the required technical and organizational measures (including concluding a processing agreement) to ensure that your data is exclusively processed for the above purposes.

Only if DS COVERS is legally obliged to do so, Personal Data will be provided to supervisory authorities, tax authorities and investigative authorities.

In this context, personal data may also be transferred to recipients in countries outside the European Economic Area. In such cases, DS COVERS will take appropriate measures and agree on standard data protection clauses established by the European Commission with these recipients to ensure that your data is protected to the best possible extent. If you would like to know what safeguards we use to protect your data, please contact DS COVERS Customer Service.

DS COVERS attaches great importance to good security of Personal Data. DS COVERS has therefore taken appropriate technical and organizational measures to protect your personal data against loss or any form of unlawful processing. For example, DS COVERS always uses a secure (SSL) connection during the ordering process and sending contact forms.

Your Personal Data will be deleted or anonymized when it is no longer necessary for the purposes for which DS COVERS processes it.

On the DS COVERS website you will find links to other third-party websites. DS COVERS is not responsible for the handling of personal data by those parties. Please read the relevant privacy statement of those websites.