Frequently asked questions
Below you will find the most frequently asked questions and answers. If you cannot find your the answer to your question here, please contact us.
DS COVERS guarantees that the supplied protective cover is made of durable materials and has been manufactured under strict quality controls. There is a one year guarantee period against manufacturing faults on all DS COVERS.
If you wish to make a claim under this warranty you must approach the sales point where you bought your protective cover. You must always be able to produce the original receipt.
The guarantee applies to the original purchaser who bought the product new.
[1.] Once you know which cover you want to order, after selecting the right size you click on the ‘Add to cart’ button on the product page of the relevant cover. You will then be taken to the ‘Shopping cart’ page with the desired product in the shopping cart list.
[2.] To continue with your order, check the listing and click on the ‘Proceed to Checkout’ button.
[3.] The next step is providing an invoicing and delivery address and choosing a payment method. Once you have entered all the details correctly, click on the ‘Pay’ button.
[4.] You will now perform the payment using the payment method you have chosen. After a payment has been completed successfully you will receive confirmation of your order by e-mail.
After successful completing an order, we will send a confirmation email to the email address provided. Didn’t you receive this email, then the following may be the problem:
1. you have made a typing error when entering your email address; 2. your email provider sees email from DS COVERS as spam and placed this email in your spam folder or removed it.
If you haven’t received the confirmation email, please contact us.
We accept the following payment methods:
Creditcard (VISA, Mastercard, Maestro)
Below you will find the delivery time and shipping costs that we charge per order for all countries to which you can have your order shipped as standard.
If you are interested in having your order delivered in another country, please contact us for the possibilities.
Please note: The delivery times below apply to the majority of our products. Some products have a longer delivery time. This is always clearly stated with the product.
|Country shipping address||Delivery time||Shipping costs|
|Austria||2-3 business days||€ 12,95|
|Belgium||1-2 business days||€ 8,50|
|Bulgaria||2-3 business days||€ 27,95|
|Croatia||1-3 business days||€ 24,95|
|Cyprus||1-2 business days||€ 42,95|
|Czech Republic||1-3 business days||€ 22,95|
|Denmark||2-3 business days||€ 12,95|
|Estonia||1-3 business days||€ 19,95|
|Finland||1-3 business days||€ 22,95|
|France||2-3 business days||€ 9,95|
|Germany||1-2 business days||€ 8,50|
|Greece||2-3 business days||€ 34,95|
|Hungary||2-3 business days||€ 12,95|
|Ireland||1-3 business days||€ 17,95|
|Italy||2-3 business days||€ 17,95|
|Latvia||2-3 business days||€ 19,95|
|Lithuania||2-3 business days||€ 19,95|
|Luxembourg||1-2 business days||€ 12,95|
|Malta||1-2 business days||€ 44,95|
|The Netherlands||1 werkdag||€ 7,50|
|Norway||2-3 business days||€ 17,95|
|Poland||2-3 business days||€ 14,95|
|Portugal||2-3 business days||€ 17,95|
|Romania||1-3 business days||€ 27,95|
|Slovakia||1-3 business days||€ 27,95|
|Slovenia||1-3 business days||€ 27,95|
|Spain||2-3 business days||€ 17,95|
|Sweden||1-3 business days||€ 22,95|
|United Kingdom||2-3 business days||€ 12,95|
Exchange - Returns
You can return your order within a period of 30 days.
During this time you can assess the product. It is allowed to try the product as you would do in a physical store. For example, you can remove the product from the packaging.
The return period expires 30 days after the day you received the product.
Products that are personalized or tailor-made, such as a car cover with printing / embroidery or a LUXX or SUNN car cover, cannot be returned.